Strategy & Policy

The decisions that shape your external workforce should be business decisions.

Most organisations manage their external workforce operationally. Rarely is there anybody looking at the whole picture and asking whether it’s actually serving the business.

Strategy & Policy is that layer. It connects what’s happening across your external workforce to what the business actually needs on capacity, cost, risk and growth. Legislative change, market shifts and growing scrutiny of how external workers are engaged make that connection more important than it’s ever been.

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Seeing what you’ve got

Getting a clear, reliable picture of your extended workforce.

Most organisations can answer questions about their permanent headcount. Ask the same about their external workforce and you get guesswork, or three different answers depending on who you ask.

We audit what data you’re capturing, assess how reliable it is, and work with suppliers to close the gaps. So you end up with a picture that actually holds up.

Making data usable

Turning raw information into something useful.

Having data and being able to use it are different things. When your external workforce sits across different systems, different supplier formats and different reporting cycles, the numbers rarely tell a coherent story.

We make sure your external workforce data works alongside your permanent workforce view. So when leadership needs a clear picture, it’s there.

Building the case for change

Connecting workforce visibility to business decisions.

You can see the problem. The harder part is getting leadership to prioritise it when it’s competing with everything else on the agenda.

We help you connect workforce visibility to business goals and build the evidence for investment or change. So when you need a decision, you’ve got something solid to put in front of the people who need to make it.

Keeping pace with the business

Know what you’ve got.  Know what you’ll need.

Growth changes things. A new contract, a new market, an unexpected surge in demand. The external workforce that worked at one size doesn’t always work at another.

We help you understand what flexibility you already have and where the gaps are. So when the business moves, your external workforce can move with it.

Find out whether your workforce can flex when it needs to.

Concerto® includes a dedicated Workforce Scalability & Flex assessment — evaluating whether your organisation has the planning maturity to respond to demand shifts without losing control of quality, cost, or compliance. Register your interest and we’ll be in touch as soon as it’s available.

    Our Approach:

    • "The organisations that manage their extended workforce well tend to have one thing in common — they treat it as a strategic asset rather than a cost to control. That shift starts with visibility. Once you can see it clearly, you can start making deliberate decisions about it."

      Jools Barrow-Read
      Founder, RedWizard

    Latest News, Insights & Client Stories
    Across Strategic Oversight:

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      Seven systems. Zero visibility. One very expensive problem.

      Most organisations can't answer basic questions about their extended workforce. Who's engaged, through what, at what cost, and who's accountable. That was always a problem. From April 2026, it becomes an expensive one.

      Jools Barrow-Read

      Founder