Strategy & Policy

The decisions that shape your external workforce should be business decisions.

Most organisations manage their external workforce operationally. Rarely is there anybody looking at the whole picture and asking whether it’s actually serving the business.

Strategy & Policy is that layer. It connects what’s happening across your external workforce to what the business actually needs on capacity, cost, risk and growth. Legislative change, market shifts and growing scrutiny of how external workers are engaged make that connection more important than it’s ever been.

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Problem

Most organisations can’t answer basic questions about their external workforce. How many people, doing what, engaged how, and at what cost. Without that picture, decisions get made function by function, often without anyone joining the dots.

Impact

When there’s no strategy connecting external workforce use to business goals, the gaps show up in other places. Cost overruns that can’t be explained, compliance exposure that could have been avoided, and a workforce that can’t flex when the business needs it to.

Goal

A clear policy that defines when and why external workers are used, under what terms, and who’s responsible for decisions. Leadership has a single view of the external workforce and it’s connected to how the business plans ahead.

How we help

We work with you to build that strategic layer. Auditing what you’ve got, establishing the data foundations, and making the case for change where it’s needed. So when growth, restructure or legislative change comes, you’re prepared.

Find out whether your workforce can flex when it needs to.

Concerto® includes a dedicated Workforce Scalability & Flex assessment — evaluating whether your organisation has the planning maturity to respond to demand shifts without losing control of quality, cost, or compliance. Register your interest and we’ll be in touch as soon as it’s available.

    Our Approach:

    • "The organisations that manage their extended workforce well tend to have one thing in common — they treat it as a strategic asset rather than a cost to control. That shift starts with visibility. Once you can see it clearly, you can start making deliberate decisions about it."

      Jools Barrow-Read
      Founder, RedWizard

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    Across Strategic Oversight:

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      Seven systems. Zero visibility. One very expensive problem.

      Most organisations can't answer basic questions about their extended workforce. Who's engaged, through what, at what cost, and who's accountable. That was always a problem. From April 2026, it becomes an expensive one.

      Jools Barrow-Read

      Founder