You know what’s not working. Onboarding takes too long, managers don’t follow the process, and when you ask workers and hiring managers what they think, you get the same answers every time.
The frustration with extended workforce operations is rarely about a lack of effort — it’s that the processes, tools and training weren’t designed with the people who actually use them in mind. We help you fix that.
Every programme has the same three complaints — onboarding takes too long, the process isn’t followed consistently, and nobody can agree whose job it is to fix it.
We help you sort out the operational basics, harmonising how things work so they work consistently across your organisation.
Managers who work with contractors and temps every day rarely receive any training on how to do it correctly — and everyone downstream pays the price.
We provide training, toolkits and simpler processes so they follow the programme rather than work around it.
The people closest to your programme — the workers and hiring managers using it every day — have the clearest picture of what’s broken. Most organisations never ask them.
We collect structured feedback from both groups to find out what’s really going on, and help you act on it.
Sometimes the frustration isn’t a process problem — it’s that the model itself has stopped making sense.
We help you think through different ways of getting work done, including statement of work arrangements and transitions to new delivery models, when the time is right..
Concerto® includes a dedicated Technology & Data Readiness assessment — evaluating whether your technology, data, and reporting infrastructure is genuinely supporting your extended workforce programme or quietly holding it back. Register your interest and we’ll be in touch as soon as it’s available.
Jools Barrow-Read
Founder, RedWizard
When managers can't find your programme, they don't use it. Here's what happened when a mid-market business lost programme visibility — what we did about it, and why MSPs running large enterprise programmes should pay attention.
Jools Barrow-Read
Founder
Documentation gaps are endemic across MSP-managed programmes. Most clients don't know what they don't have access to. The MSPs who get ahead of this — proactively, not reactively — create a genuine competitive advantage. This is what that looks like.
Jools Barrow-Read
Founder