Governance

Get clear on roles and responsibilities.

External workforce governance rarely fails because someone made a bad decision. It fails because nobody made any decision at all.

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Problem

Most organisations have never explicitly decided who is responsible for their external workforce. It sits between HR, Procurement and the line managers who actually use it, with no single function owning the whole picture.

Impact

When ownership is unclear, oversight fades. Decisions get made inconsistently, compliance gaps go unnoticed, and when something goes wrong there’s no clear accountability. The cost is usually discovered after the fact.

Goal

Clear ownership, defined decision-making, and a governance structure that fits how the business actually works. Everyone knows their role and the external workforce is managed consistently across the organisation.

How we help

We work with you to establish who owns what, how decisions get made, and what oversight looks like in practice. Including the technology, the change work to bring people with you, and the habits to keep it working once it’s in place.

Find out where your governance gaps really are.

Take our Concerto® assessment to understand your governance gaps and the impact that’s having on external workforce visibility and control.

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    Our Approach:

    • "The extended workforce question isn't really about contractors or suppliers or compliance. It's about whether your organisation is in control of something significant that's happening inside it. Most aren't — not because of bad decisions, but because nobody was ever asked to make any. That's what we help change."

      Jools Barrow-Read
      Founder, RedWizard

    Latest News, Insights & Client Stories
    Across Governance & Orchestration:

    •  

      External workforce visibility is more achievable than you think

      Three functions sat around the same table for five months, all with concerns about the external workforce, none of them able to agree on where to start. This is the story of what was actually getting in the way — and what it took to get things moving.

      Jools Barrow-Read

      Founder

    •  

      Your extended workforce is only as good as its governance

      For three years, competing suppliers collaborated openly inside a carefully built COE. Then a single procurement decision undid almost all of it. Here's what we built, what broke it, and what it means for your programme.

      Jools Barrow-Read

      Founder