Governance

Get clear on roles and responsibilities.

External workforce governance rarely fails because someone made a bad decision. It fails because nobody made any decision at all.

Governance is the decision-making architecture behind your external workforce: decision rights, escalation routes, and how decisions cascade from strategy down to day-to-day management. Without it, everything else you build on top of your external workforce, whether that’s process, technology, or reporting, sits on unstable ground.

 

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Problem

Most organisations have never explicitly decided who is responsible for their external workforce. It sits between HR, Procurement and the line managers who actually use it, with no single function owning the whole picture.

Impact

When ownership is unclear, oversight fades. Decisions get made inconsistently, compliance gaps go unnoticed, and when something goes wrong there’s no clear accountability. The cost is usually discovered after the fact.

Goal

A governance structure that fits how the business works in practise, with clear ownership and decision-making built in. Everyone knows their role, and the external workforce is managed consistently across the organisation.

How we help

It’s easy for governance to become over-engineered, turning into an obstacle rather than an enabler. We work with you to define what you actually need to govern, and the best way to do that given how your business works in practice, so the framework fits rather than getting in the way.

Find out where your governance gaps really are.

Take our Concerto® assessment to score your maturity across decision-making, roles and responsibilities, policy and data insight. You’ll see where you sit today, what the next level up looks like, and where your functions disagree about it.

Assessments start at £800, including your results call and a tailored report. Credited back if you go on to work with us.

Leave your details and a Concerto® consultant will be in touch.

    Our Approach:

    • "The extended workforce question isn't really about contractors or suppliers or compliance. It's about whether your organisation is in control of something significant that's happening inside it. Most aren't — not because of bad decisions, but because nobody was ever asked to make any. That's what we help change."

      Jools Barrow-Read
      Founder, RedWizard

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    Across Governance & Orchestration:

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      External workforce visibility is more achievable than you think

      Three functions sat around the same table for five months, all with concerns about the external workforce, none of them able to agree on where to start. This is the story of what was actually getting in the way — and what it took to get things moving.

      Jools Barrow-Read

      Founder

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      Your extended workforce is only as good as its governance

      For three years, competing suppliers collaborated openly inside a carefully built COE. Then a single procurement decision undid almost all of it. Here's what we built, what broke it, and what it means for your programme.

      Jools Barrow-Read

      Founder