Governance & Orchestration

You can’t outsource accountability.

External workforce governance rarely fails because someone made a bad decision. It fails because nobody made any decision at all.

As the use of contractors, temps and freelancers has grown, most businesses haven’t stopped to ask who actually owns and manages that workforce. Add in legislation that varies by worker type, managers unclear on what they can ask an external worker to do, and limited visibility of who’s working for you at what cost — and you have a gap that most organisations don’t discover until something goes wrong.

Getting the right structure in place doesn’t mean a heavy overhaul. Done well, governance fits the organisation — its size, its culture, the way people work. Once it’s there, everything else gets easier.

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Building the right structure

Who owns it, how decisions get made, how functions work together.

Most organisations have never explicitly decided who’s responsible for their external workforce.

We work with you to change that, establishing clear ownership, defining how decisions get made and creating a structure thow your business already works.

Making tech work for you

Understanding what you have before decising what you need.

A lot of organisations are paying for technology that isn’t delivering, or have outgrown what they have without realising it.

We start by understanding what you’ve already got and whether it still represents value. If you need something different, we help you define your requirements to make tech selection easier.

Bringing people with you

Governance only works if people understand it and use it.

You’ve probably tried to change how things work before. Usually it’s not the process that failed, it’s that people weren’t brought along the journey.

We bring change enablement into every engagement, at a level that fits your team’s capability and capacity. From guiding your people through it themselves, to working alongside them directly.

Keeping it working

Catching drift before it beomes a problem.

Once a framework is in place, things can slip. People change roles, processes get bypassed, oversight fades. The organisations that maintain good governance treat it as an ongoing responsibility.

We help you build the habits and checkpoints to do that, ensuring your invetsment in change is protected.

Find out where your governance gaps really are.

Concerto® includes a dedicated Governance Gaps & Accountability assessment — evaluating whether your organisation truly maintains strategic control of its extended workforce, even where operations are outsourced. Register your interest and we’ll be in touch as soon as it’s available.

    Our Approach:

    • "The extended workforce question isn't really about contractors or suppliers or compliance. It's about whether your organisation is in control of something significant that's happening inside it. Most aren't — not because of bad decisions, but because nobody was ever asked to make any. That's what we help change."

      Jools Barrow-Read
      Founder, RedWizard

    Latest News, Insights & Client Stories
    Across Governance & Orchestration:

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      External workforce visibility is more achievable than you think

      Three functions sat around the same table for five months, all with concerns about the external workforce, none of them able to agree on where to start. This is the story of what was actually getting in the way — and what it took to get things moving.

      Jools Barrow-Read

      Founder

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      Your extended workforce is only as good as its governance

      For three years, competing suppliers collaborated openly inside a carefully built COE. Then a single procurement decision undid almost all of it. Here's what we built, what broke it, and what it means for your programme.

      Jools Barrow-Read

      Founder