Most of the problems we see in extended workforce management aren’t caused by bad intentions. They’re caused by gaps — in understanding, in confidence, in knowing what good looks like. The Learn hub is where we fix that.
Whether you’re new to managing external workers or you’ve been doing it for years and know something isn’t quite right, there’s something here for you.
If you engage or manage external workers, this course gives you the grounding you need to do it compliantly and confidently. It covers the essentials — what the rules are, why they matter, and what good practice looks like in day-to-day terms.
Delivered in partnership with TSO, it’s available now and accessible to anyone who needs it.
Sometimes off-the-shelf isn’t enough. If your organisation has specific ways of working, particular supplier arrangements, or a team that needs something more targeted, we can build training around your exact situation.
Every tailored programme is built around what your people actually need to know — and designed so they can apply it from day one.
We’re building something we wish had existed when we started doing this work — a curated, practical resource for anyone navigating extended workforce management.
Think guides, templates, frameworks, and tools. All drawn from real-world experience.
The Knowledge Hub will be available as a subscription service later in 2026.
Before you invest in training, it helps to know where you actually need it. Concerto’s Learning Needs & Capability Gaps assessment gives you a clear picture of where your organisation’s extended workforce knowledge is strong, and where the gaps are putting you at risk.
Stop guessing. Start with evidence.
Jools Barrow-Read
Founder, RedWizard
Three functions sat around the same table for five months, all with concerns about the external workforce, none of them able to agree on where to start. This is the story of what was actually getting in the way — and what it took to get things moving.
Jools Barrow-Read
Founder
For three years, competing suppliers collaborated openly inside a carefully built COE. Then a single procurement decision undid almost all of it. Here's what we built, what broke it, and what it means for your programme.
Jools Barrow-Read
Founder