You know what’s not working. Onboarding takes too long, managers don’t follow the process, and the feedback from workers and hiring managers tells the same story.
Whether you’re managing your extended workforce directly or through an MSP, the frustrations are the same. We fix the practical stuff — smoother processes, better tools, training that changes how people work.
Onboarding, offboarding, handovers, workflows — we help you sort out the operational basics. Whether you’re running in-house or supporting a client programme as an MSP, we harmonise how things work so they work consistently.
Most managers aren’t trained to work with contractors and temps — and it shows. We provide training, toolkits, and simpler processes so they follow the programme instead of working around it. For MSPs, this is what protects your NPS.
We collect structured feedback from your extended workers and hiring managers to find out what’s really going on. Then we help you fix it. For MSPs, independent feedback is objective evidence your own reporting can’t provide.
Sometimes the answer isn’t fixing what you have — it’s changing the model. We help you design and implement different ways of getting work done, including SOW and managed service transitions, for clients and MSPs alike.
Jools Barrow-Read
Founder, RedWizard
When managers can't find your programme, they don't use it. Here's what happened when a mid-market business lost programme visibility — what we did about it, and why MSPs running large enterprise programmes should pay attention.
Jools Barrow-Read
Founder
Documentation gaps are endemic across MSP-managed programmes. Most clients don't know what they don't have access to. The MSPs who get ahead of this — proactively, not reactively — create a genuine competitive advantage. This is what that looks like.
Jools Barrow-Read
Founder