Governance & Orchestration

Making sure someone’s in charge.

Extended workforce governance rarely fails because someone made a bad decision. It fails because nobody made any decision at all.

As the use of contractors, temps and freelancers has grown, most businesses haven’t stopped to ask who actually owns and manages that workforce. Add in legislation that varies by worker type, managers unclear on what they can ask an extended worker to do, and limited visibility of who’s working for you at what cost — and you have a gap that most organisations don’t discover until something goes wrong.

Getting the right structure in place doesn’t mean a heavy overhaul. Done well, governance fits the organisation — its size, its culture, the way people work. Once it’s there, everything else gets easier.

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Building the right structure

Who owns it, how decisions get made, how functions work together.

Most organisations have never explicitly decided who’s responsible for their extended workforce.

We work with you to change that — establishing clear ownership, defining how decisions get made and creating a structure that people can easily follow. Whether you’re starting from nothing or fixing something that’s grown without a plan.

Making tech work for you

Understanding what you have before decising what you need.

A lot of organisations are paying for technology that isn’t delivering, or have outgrown what they have without realising it.

We start by understanding what you’ve already got and whether it still represents value. If you need something different, we help you define your requirements clearly — before any vendor conversations start.

Bringing people with you

Governance only works if people understand it and use it.

You’ve probably tried to change how things work before, and it didn’t work. Usually it’s not the process that failed — it’s that people weren’t brought along properly.

We bring change management into every engagement, at a level that fits your team’s capability and capacity. From guiding your people through it themselves, to working alongside them directly.

Keeping it working

Catching drift before it beomes a problem.

Once a framework is in place, things slip. People change roles, processes get bypassed, oversight fades. The organisations that maintain good governance treat it as an ongoing responsibility, not a one-off project.

We help you build the habits and checkpoints to do that — so problems surface early and reach the right desk.

Find out where your governance gaps really are.

Concerto® includes a dedicated Governance Gaps & Accountability assessment — evaluating whether your organisation truly maintains strategic control of its extended workforce, even where operations are outsourced. Register your interest and we’ll be in touch as soon as it’s available.

    Our Approach:

    • "The extended workforce question isn't really about contractors or suppliers or compliance. It's about whether your organisation is in control of something significant that's happening inside it. Most aren't — not because of bad decisions, but because nobody was ever asked to make any. That's what we help change."

      Jools Barrow-Read
      Founder, RedWizard

    Latest News, Insights & Client Stories
    Across Governance & Orchestration:

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      The meeting that changed how suppliers saw each other

      For three years, competing suppliers collaborated openly inside a carefully built COE. Then a single procurement decision undid almost all of it. Here's what we built, what broke it, and what it means for your programme.

      Jools Barrow-Read

      Founder

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      The integration principles – connecting the dots across your extended workforce

      Your extended workforce doesn't operate in the silos your org chart creates. But most organisations manage it that way — fragmenting data by contract type, optimising budgets department by department, and handling supplier relationships in category silos. These three principles show you where the connections matter and why governance that spans organisational boundaries delivers better outcomes than perfect governance within silos.

      Jools Barrow-Read

      Founder